WESTCHESTER COUNTY, N.Y. – NewYork-Presbyterian/Westchester Division has been recognized as a Planetree-designated patient-centered hospital for a second consecutive three-year term.
This designation, awarded by Planetree Inc., recognizes the hospital’s achievement and innovation in the delivery of patient-centered care.
“We are thrilled to receive this honor for a second time,” said Dr. Philip J. Wilner, vice president of behavioral health at NewYork-Presbyterian/Westchester. “As a Planetree-designated patient-centered hospital, we can guarantee that our patients receive the highest level of psychiatric care in a warm, welcoming environment where their psychological, physical and spiritual needs are met by compassionate caregivers.”
In 2011, NewYork-Presbyterian/Westchester was one of the first hospitals nationwide to achieve the designation. NewYork-Presbyterian/Westchester remains the only behavioral health hospital in the United States and one of only 65 organizations worldwide to receive the patient-centered hospital designation.
As part of the designation process, NewYork-Presbyterian/Westchester Division was asked to demonstrate that specific patient-centered practices and policies have been sustained over time.
Hospitals are measured on more than 60 components of a patient-centered health care experience, including patient-provider interactions, access to information, family involvement, the physical environment, food and nutrition, spirituality, arts and entertainment, and integrative therapies.
Planetree also emphasizes staff involvement in the implementation of patient-centered care and incorporation of the patient and family perspective in hospital planning efforts.
In addition, the redesignation process included a review of the hospital’s performance on publicly reported patient satisfaction and quality-of-care measures.
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